1. Privacy at a Glance
Thank you for using Flataverse — Flat Earth 3D Simulator & Collections app ("App"). This Privacy Policy explains what personal data Flataverse ("we", "us") collects when you use our mobile application, website, and related services (the "Service"), how we process it, and the choices you have. By using the App, you agree to the terms described below.
We collect the minimum data needed to run the Service. We never sell your personal information to third parties, and we don't use your data to build advertising profiles.
2. Information We Collect
2.1 Personal Information
- Contact Information: When you communicate with us, we may collect your name, email address, or other contact details.
- Account data: email address, display name, and password (stored as a cryptographic hash) when you register;
- Profile content: profile picture, bio, and any content you choose to post or upload;
- Communications: messages you send us via email, the contact form, or in-app support;
- Subscription data: notice that a purchase was made — payment details themselves are handled by Apple and Google and never reach our servers.
2.2 Usage Data
Information we automatically collect or that is generated about you when you use the Services:
- Identifiers: such as your IP address, device ID, and device information (such as model, brand, and operating system);
- Location information: we may collect information about your device's location with your permission to provide location-based features in the App, such as mapping or geolocation services;
- Interaction data: features used, screens viewed, taps, session duration, and crash logs;
- Information you generate when using the Services: You may provide Information as part of your use of the Services, including any Information you provide when sending messages through the Services. Also, if you choose to share and collaborate on a task with your co-workers or friends, we will collect the email address of your co-workers or friends;
- Information regarding your use of the Services: such as app use information, interactions with our team, and transaction records.
2.3 Information received from third parties
- From third-party platforms: we may receive Information which may include your username, email address, and profile picture;
- From platforms our Services rely on: such as for transaction information and payment verification.
Please make sure you have permission from your co-workers or friends before sharing Information referring to them with us.
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Data used |
|---|---|
| To Operate the App — provide, personalize, and improve your experience | Account data, device data, identifiers |
| Customer Support — respond to inquiries and provide assistance | Email address, support messages |
| App Improvements — identify trends and improve functionality | Usage and interaction data, crash logs |
| Marketing — with your consent, send promotional content about updates, new features, or relevant products | Email address (opt-out at any time) |
| Improve & monitor the Services — in our legitimate interests, including device manufacturer, model, operating system, and free space | Automatically collected usage data |
| Conduct surveys and interviews — understand our users and improve the Services | Registration information and survey responses |
| Security & trust — detect abuse, enforce Terms, prevent fraud | Account data, identifiers, interaction data |
4. Legal Basis for Processing
For users in the European Economic Area, the United Kingdom, and other regions with similar privacy frameworks, we rely on the following legal bases:
- Contract: processing needed to provide the Service you requested;
- Consent: for optional analytics, marketing communications, or non-essential cookies — withdrawn at any time;
- Legitimate interests: for security, fraud prevention, and product improvement, balanced against your privacy rights;
- Legal obligation: when we must comply with applicable law.
5. Sharing Your Information
We do not sell your personal information. However, we may share your data with third parties in the following situations:
- Service Providers: trusted third-party service providers who assist us in operating the App (e.g., cloud hosting, analytics) — bound by confidentiality and data-protection obligations;
- App Stores: Apple and Google process subscription payments and may receive transaction-related data;
- Legal Compliance: we may disclose your information if required by law or in response to valid legal requests;
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction — subject to the protections of this Policy.
6. Third-Party Services
The Service integrates with third-party tools that may collect data governed by their own privacy policies. Key categories include:
- App Store & Google Play — in-app purchases, install attribution;
- Analytics providers — aggregate, anonymized usage statistics;
- Crash-reporting tools — diagnostic data to improve stability;
- Staticforms — processes contact-form submissions and forwards them to us by email.
We encourage you to review the privacy policies of these third parties. We are not responsible for their data practices.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we delete it or render it irreversibly anonymous.
8. Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. We use industry-standard safeguards: encrypted connections (TLS), hashed passwords, access controls, and regular security reviews. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We are committed to responding swiftly to any incident.
If a data breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant authorities without undue delay, as required by applicable law.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data:
- Access and Correction: You may request access to or correction of the personal information we hold about you;
- Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions;
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in those communications;
- Restrict or object to certain processing activities;
- Data portability — receive your data in a structured, machine-readable format;
- Withdraw consent at any time, without affecting processing already carried out;
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, please contact us at connect@flataverse.com. We will respond within 30 days.
10. Children's Privacy
Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. International Data Transfers
Your information may be processed in countries other than your own, including countries that may have different data-protection standards. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms to ensure your data is protected to the standards of this Policy.
12. Cookies & Similar Technologies
We use cookies and other similar technologies ("Cookies") to enhance your experience when using the Services. The mobile app uses minimal local storage to remember preferences and keep you signed in. The website may use essential cookies required for functionality. We do not use advertising or cross-site tracking cookies. Where required by law, non-essential cookies are placed only with your consent, and you can manage them through your device or browser settings.
13. Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
- Flataverse Team
- Website: www.flataverse.com
- Email: connect@flataverse.com